|Title||A Research on the Testing and Improving of Customer Satisfaction of FuZhou Unicom|
【Abstract】 With the economic globalization , Chinese telecommunication operating enterprises grow vigorously. Especially after China entered the WTO ,telecommunication operating enterprises develop rapidly and vigorously with strong increasing trend, competition on the telecommunication market is gradually vigorous ,the customer is placed in the more and more predominant position in the telecommunication market.It is more and more significant to improve customer satisfaction, acquire customer loyalty for telecommunication enterprises.This thesis combines the theories research and the evidence research. The main contents includes three aspects: The customer satisfaction related theory research , the customer satisfaction testing system of Fuzhou Unicom setting up and analyzation , how to improve the customer satisfaction. Through research and calculation, Fuzhou Unicom’s customer satisfaction index number is 7.57.Suggesting the telecommunication operating enterprises establish the perfect customer satisfaction index measurement system, makes use of their own customer’s resources, proceed measuring the customer satisfaction degree at any time, serve for the customer better, strengthen the enterprise core competencies.
|Subject||Customer satisfaction, improve, test,|
How to get this paper's electronic documents?
1, Click the "Buy Now" button to complete the online payment
2, Download the paper's electronic document from the successful payment return page/Or the system will send this paper's electronic document to your E-Mail within 24 hours
|Favorite||ADD TO FAVORITE|
Frequent Buyer Deals!
Buy 4 Get 1 Free
Customer Care Center
Exclusive Order Taking Hotline
- The Research of the Grain Problem in the Republic of China Beijing Government Period
- Research on the Quantified Evaluation of Natural Scenic Spot Tourists’ Perceived Value
- Comparative Studying on the Audit Quality after Accounting Firms Switching
- Research on the Internal Control Disclosure in China’s Cross-listed Company
- Securities Company Compliance Management System Research
- Polluting Industries in Shaanxi Province to Undertake to Circumvent the Research
- An Research on the Low Carbon Economy Development Path in Major Energy Province
- Study of Rapid Urbanization in Jinjiang Grids Management
- Study on the Sense of Tourists’ Security Evaluation in Tourists Destination
- Based on the Channel West Bank Economic Zone Development Requirements of Zhangzhou City Logistics Development Mode Research
AHP Capital structure China commercial bank Commercial banks core competence corporate governance countermeasure countermeasures credit risk Development Development Strategy economic growth evaluation Factor Analysis FDI Foreign Direct Investment game theory human capital Index system industrial structure Innovation Internal Control Listed companies Listed Company management marketing marketing strategy Model performance Performance evaluation Performance Management Project Management Real Estate research Risk risk management strategy Supply chain Supply chain management sustainable development SWOT analysis system urbanization value chain